Do I need technical knowledge to use Dentaron?

No, Dentaron has a completely user-friendly interface. No technical knowledge is required. We also offer free onboarding training and 24/7 technical support.

Is my data safe with Dentaron?

Yes, your data is securely stored on enterprise cloud infrastructure with SSL encryption, daily automated backups and GDPR/KVKK-compliant data storage policies. We offer a 99.9% uptime guarantee.

What does the Transfer & Production Module do?

The Transfer module enables receiving 3D STL files from customers, automatic pricing, and managing the full production workflow with 3D printers. Customers can upload files via the portal, and you organize production queues on tables.

Which modules does Dentaron offer?

Dentaron offers five modules: Lab Module (impression/prosthesis tracking), Transfer Module (3D file transfer and production), Stock Module (inventory tracking), Accounting Module (current accounts and financial reports), and Settings Module. You can assign module access per user based on their role.

Can I import my existing data into Dentaron?

Yes, you can do bulk data import from Excel files for customers, products and stock. Our technical team will also assist you during the migration process.

How many users can I add?

There is no limit on the number of users. A monthly fee is charged per user. You can define different roles such as admin, technician, impression specialist, and accountant with granular permissions.

Can I use Dentaron on mobile devices?

Yes, Dentaron is fully responsive and works seamlessly on tablets and smartphones. No separate mobile app download is required.

How does barcode scanner integration work?

Dentaron is compatible with USB and Bluetooth barcode scanners. The scanner acts as a keyboard input and automatically enters the scanned tracking number into the system. No special driver or software installation is needed.

Can my customers also use the system?

Yes, the Customer Portal lets your hospitals and clinics track their own jobs, upload STL files and view transfer requests. They can only see their own data and cannot access your internal laboratory information.

How does 3D printer management work in Dentaron?

In the Transfer module, you define your 3D printers and build tables. You create a production queue by assigning jobs to tables, planning which job gets produced on which printer with full status tracking.

Can I cancel my subscription anytime?

Yes, you can cancel anytime on the monthly plan. On the yearly plan, you can continue using the service until the end of the billing period. There are no hidden fees or cancellation penalties.

How does technical support work?

We offer 24/7 email and phone support. Yearly plan subscribers benefit from priority support and custom training sessions tailored to their team.

Empower Your Customers with Self-Service

Dedicated portal for hospitals and clinics to track their jobs, upload files, create requests, and communicate — without calling your lab.

The Communication Bottleneck

Dental labs spend hours every day answering the same customer questions:

"Where is my order?" — repeated phone calls and messages
Customers sending files through unstructured channels (email, WhatsApp)
No visibility for customers into production status
Lab staff interrupted from productive work to answer routine queries

How Dentaron Solves It

Give each customer organization its own portal login. They see only their data, track their jobs, and upload files — without bothering your team.

Job Tracking

Customers see real-time status of their impressions, transfers, and deliveries. No need to call.

File Uploads

Customers upload STL files directly through the portal. Files are automatically linked to transfer jobs.

Order Creation

External users can create impression records or transfer requests from their portal.

Data Isolation

Each customer sees only their own data. Full multi-tenant isolation with granular permissions.

Multiple User Types

Support for hospital managers, data uploaders, and doctors — each with their own permission level.

Self-Registration

Share a registration link. Customers sign up and get approved by lab admin before access.

FAQ

Can customers see all lab data?

No, each customer organization can only see their own jobs, impressions, and files. They cannot access another customer's data or internal lab information.

How do customers get access?

You share a registration link. Customers register with their details and select their customer type. The lab admin reviews and approves the registration.

Can doctors have separate access?

Yes, Dentaron supports doctor user accounts with their own login. Doctors see only the patients and impressions related to their clinic.