Do I need technical knowledge to use Dentaron?

No, Dentaron has a completely user-friendly interface. No technical knowledge is required. We also offer free onboarding training and 24/7 technical support.

Is my data safe with Dentaron?

Yes, your data is securely stored on enterprise cloud infrastructure with SSL encryption, daily automated backups and GDPR/KVKK-compliant data storage policies. We offer a 99.9% uptime guarantee.

What does the Transfer & Production Module do?

The Transfer module enables receiving 3D STL files from customers, automatic pricing, and managing the full production workflow with 3D printers. Customers can upload files via the portal, and you organize production queues on tables.

Which modules does Dentaron offer?

Dentaron offers five modules: Lab Module (impression/prosthesis tracking), Transfer Module (3D file transfer and production), Stock Module (inventory tracking), Accounting Module (current accounts and financial reports), and Settings Module. You can assign module access per user based on their role.

Can I import my existing data into Dentaron?

Yes, you can do bulk data import from Excel files for customers, products and stock. Our technical team will also assist you during the migration process.

How many users can I add?

There is no limit on the number of users. A monthly fee is charged per user. You can define different roles such as admin, technician, impression specialist, and accountant with granular permissions.

Can I use Dentaron on mobile devices?

Yes, Dentaron is fully responsive and works seamlessly on tablets and smartphones. No separate mobile app download is required.

How does barcode scanner integration work?

Dentaron is compatible with USB and Bluetooth barcode scanners. The scanner acts as a keyboard input and automatically enters the scanned tracking number into the system. No special driver or software installation is needed.

Can my customers also use the system?

Yes, the Customer Portal lets your hospitals and clinics track their own jobs, upload STL files and view transfer requests. They can only see their own data and cannot access your internal laboratory information.

How does 3D printer management work in Dentaron?

In the Transfer module, you define your 3D printers and build tables. You create a production queue by assigning jobs to tables, planning which job gets produced on which printer with full status tracking.

Can I cancel my subscription anytime?

Yes, you can cancel anytime on the monthly plan. On the yearly plan, you can continue using the service until the end of the billing period. There are no hidden fees or cancellation penalties.

How does technical support work?

We offer 24/7 email and phone support. Yearly plan subscribers benefit from priority support and custom training sessions tailored to their team.

Dentaron vs Generic CRM Generic CRM

General-purpose CRM tools are powerful for sales teams, but dental labs need industry-specific workflows. See why a specialized platform outperforms generic alternatives.

Some dental labs attempt to use generic CRM platforms — Salesforce, HubSpot, Zoho, or similar tools — to manage laboratory operations. While these platforms are excellent for sales pipeline management, they lack dental-specific features. Every workflow must be manually configured: impression types, shade colors, delivery tracking, and barcode scanning require custom development. Dentaron provides all of these out of the box, purpose-built for dental laboratory operations.

Comparison

Industry-Specific Features

Impression type management: Dentaron — Pre-built with dental-specific categories; Generic CRM Software — Must create custom objects and fields
Shade color / material tracking: Dentaron — Built-in shade guides and material types; Generic CRM Software — Manual custom fields, no dental context
Barcode scanning: Dentaron — Native barcode generation and scanning; Generic CRM Software — Requires third-party integration
STL/3D file management: Dentaron — Built-in 3D viewer, STL→GLB conversion; Generic CRM Software — No 3D support — file attachments only
Teeth chart / numbering: Dentaron — Interactive dental chart with FDI notation; Generic CRM Software — Not available — custom form required

Setup & Time-to-Value

Setup time: Dentaron — 30 minutes — start using same day; Generic CRM Software — 2–6 weeks of configuration and customization
Admin required: Dentaron — Self-service admin panel, no developer needed; Generic CRM Software — CRM administrator or consultant required
Training: Dentaron — 1–2 days for full team onboarding; Generic CRM Software — 1–4 weeks including custom workflow training
Ongoing maintenance: Dentaron — Zero maintenance — updates are automatic; Generic CRM Software — Regular configuration updates for dental workflows

Cost Comparison

Starting price per user: Dentaron — $14/month (annual) — all features included; Generic CRM Software — $25–$100+/month depending on CRM tier
Implementation cost: Dentaron — $0 — self-service setup; Generic CRM Software — $5,000–$50,000+ for dental customization
Add-on costs: Dentaron — None — all modules included in base price; Generic CRM Software — Barcode plugin, portal addon, reporting upgrade
Total first-year cost (10 users): Dentaron — ~$1,680/year; Generic CRM Software — ~$8,000–$60,000/year (license + customization)

Verdict

Generic CRM platforms are incredibly powerful tools — for sales teams. For dental labs, however, they require extensive (and expensive) customization to handle basic workflows like impression tracking, barcode scanning, and shade color management. Dentaron provides all of this out of the box at a fraction of the cost. Unless your organization has specific enterprise requirements (SOC 2 compliance, complex sales pipeline management), a purpose-built dental lab platform will deliver better results faster and at significantly lower cost.

FAQ

Can Dentaron integrate with our existing CRM?

Dentaron is designed to replace your lab management system, not your CRM. If you use a CRM for sales activities separate from lab operations, both can coexist. Dentaron focuses exclusively on laboratory workflow management.

Does Dentaron have an API?

Dentaron is built on Firebase with Cloud Functions. While a public REST API is on the roadmap, the current architecture supports webhook integrations for key events like case completion and delivery.

What about data security compared to enterprise CRM?

Dentaron uses Firebase/Google Cloud infrastructure with encryption at rest and in transit, automatic backups, GDPR-compliant data handling, and tenant-isolated data architecture. While we are working toward SOC 2 certification, our security posture meets the needs of dental laboratories.

Can Dentaron handle non-dental business processes?

Dentaron is laser-focused on dental lab operations. If you need sales pipeline, marketing automation, or general business CRM features, a generic tool may be a better fit for those specific needs.